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*In light of the current COVID-19 pandemic, all returns and exchanging of consumable products is unfortunately not possible until further notice. |
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We do not have a Returns Policy. Please note that exchanges/credit notes are only available on a case-by-case basis. |
| Unless an item is no longer in stock, we do not entertain refunds under any circumstances. |
| However, we understand that sometimes things don’t work out, you'll be pleased to know that we allow exchanges on a case-by-case basis and subjected to item availability. |
| All exchanges are to be done so within 7 working days upon receipt of items bought from whitetree-teatime.myshopify.com, please read details below carefully and contact us at o.whitetree@gmail.com. |
| Please note that after this duration has expired, we will not accept the return of the item & items will be returned. |
| Please note that in all cases of return and exchange, customers bear the shipping costs incurred in mailing the items back. |
| whitetree-teatime.myshopify.com will only bear postage costs incurred if we mailed the wrong item out. |
| Instructions |
| Send us an email at o.whitetree@gmail.com within 7 DAYS of receiving your order, |
| with your name, order # , email and return address behind the envelope. |
| You will be notified by email once your return has been received and successfully processed. We will not be responsible for any lost mail during this return process. |
